Help and Contact
Contact: Connect with our customer service through your preferred method of contact:
- Email us using the contact form at the end of the page.
- Connect with us on social media: @Serranomiami
Our collections are listed in US sizes. Please refer to our size guide for detailed measurements to help you find the perfect fit. Contact us if you need assistance with sizing.
Once your order has been shipped, you will receive a tracking number via email. You can use this number directly on the courier's website to see the status of your delivery.
3.) What Is Your Return Policy?
Merchandise may be exchanged or returned for store credit within one (1) month of the original purchase date, or may be returned for full refund within fourteen (14) days of the original purchase date. For more details please visit out Deliver & Returns page.
4.) How Can I Make Changes to My Order?
If you need to make any changes to your order, please contact our customer service team as soon as possible. We can accommodate changes before your order has been dispatched.
5.) What Payment Methods Do You Accept?
We accept various payment methods including credit/debit cards, PayPal, Google Pay and Apple Pay. For a full list of accepted payment methods, please visit our Payment Options page.
6.) Do You Offer International Shipping?
Yes, we ship worldwide. Shipping times and costs vary depending on the destination.
7.) Is My Personal Information Safe?
We treat the protection of your personal information with extreme care. Our use of SSL encryption and other security measures help keep your data safe. For more information, please read our privacy policy.
8.) What If My Item Is Faulty?
In the unlikely event that you receive a faulty item, please contact our customer service with your order number and a description of the fault. We will provide you with instructions for returning the item and information about refund or replacement options.
9.) Does Serrano offer customization?
We have experience in dealing with unique clients and artists to produce bespoke products not listed on our website. For more information, please contact us using the email field below to begin a discussion.
Miami, FL
The Dream State
In a world of balance, perfection exists in unity. A true individual has no other like them, so there is no counterpart for unity. They live in The Dream State, where all dualities merge into a single state, and their perfect essence is brought into the act of creation that brings unity.